Health systems turn to digital solutions, AI, and personalization to enhance patient engagement and value-based performance in 2025.
October 10, 2025
Source:
Photo by National Cancer Institute on Unsplash
New Era for Patient Engagement
Digital-First Strategies
Healthcare in 2025 is digital-first. Providers adopt seamless digital experiences to match rising patient expectations and comply with value-based care standards. Patient portals, online appointments, and AI assistance form the backbone of these changes. “Patients now demand the same ease of use they see in other industries,” notes a KLAS report.
AI Transforming Interactions
AI-driven chatbots and virtual assistants are reducing administrative loads and responding instantly to patients. These tools address common queries, schedule visits, and keep communities informed without clinician overload, according to Oliver Wyman.
Keep up with the story. Subscribe to the PR+ free daily newsletter
Source:
Photo by CDC on Unsplash
Telehealth and Personalization
Telehealth as Standard
Telehealth is now a staple. Its expansion post-pandemic offers care to remote and underserved groups, boosting satisfaction and reducing barriers, as covered in Deloitte Insights. Solutions operate anytime, anywhere. Care delivery is flexible, immediate, and accessible.
Personalized Portals and Care
Tailored patient experiences: Data and insights drive more precise care plans for individuals.
Portals boost communication: Secure messaging, test results, and follow-ups improve engagement and outcomes (KLAS report).
Read More
Source:
Photo by Jakob Owens on Unsplash
Share this news:
